After a successful ping, SSH into the AP and get the output of the command (this will provide details on the AP Firmware, model and the status of the AP)ĥ. Ensure that the router leases a DHCP address to the APĤ. Ensure that the AP can communicate with the routerĢ. If the UniFi access point continues with the default IP of 192.168.1.20, this indicates an issue with the DHCP serverġ. Configure any firewall device between the controller and the device to allow traffic.ĥ. Ensure that port 8080 is open inbound on the device hosting the UniFi network controller You can initiate the adoption process, but get the adoption failed error The following symptoms indicate the traffic can go from the device to the controller, but not vice versa: If all devices that are connected to the switch are unable to be adopted, ensure that the VLAN configuration on the switch isn’t preventing devices from connecting to the UniFi Network controller.Ī. Check VLAN configuration of the switch:Ī. After executing this command, your UniFi device will show up in the Devices section on the controller and you can click on the adopt option.ģ. SSH into your device again and run the following command (sub “IP-of-controller”) with the IP address of your UniFi network controller host: set-inform b. Run the command “sudo syswrapper.sh restore-default” and wait until your device reboots. If your device does not appear in the UniFi controller then use the following steps: Use the manual set-inform command via SSH:Ģ. The only requirement here is a stable Internet connection and not to power cycle the access point during the update. Simply click on the upgrade option and the controller will take care of the rest. If your access point is showing in your UniFi controller, it might require a firmware upgrade prior to being adopted. Although, in some cases, access points struggle to adopt onto the UniFi controller, which is why we have created this guide to help you diagnose and address this issue.ġ.Ensure that your access point firmware is up to date. Are you struggling to adopt your UniFi access points onto your UniFi controller? Here are a few useful troubleshooting methods to resolve the issue.īefore you can adopt access points (AP) and push configurations like WLAN, client limitations and channels from your Ubiquiti AP’s to service connecting clients, your UniFi controller software has to be up and running.
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